The best team members have a positive influence on one another and everyone they encounter. They strive to eliminate any kind of cynicism and negative interactions. They are humble, and strive to create harmony with each other and with everyone else they come in contact with.We are more than just a team though — we are a family. We watch out for each other, care for each other, and go above and beyond for each other because we believe in each other and we trust each other.
To deliver customer service you must differentiate yourself, which means doing something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver. We are not an average company, our service is not average, and we don’t want our people to be average. We expect every employee to deliver excellence.Our philosophy at Metrolina Transport Group is to deliver the best service possible. Whether internally with co-workers or externally with our customers and partners, delivering excellence results in word of mouth and in the growth of our referral business.
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Our team works very hard, but when you spend so much time at work, we believe it is important to have fun too. When you make sure that everyone is having fun at work, it ends up being a win-win for everyone: employees are more engaged in the work that they do, the company as a whole becomes more innovative, and the customer experience gets better and better.
Get A QuoteContact us nowLet’s face it: people have had total horror stories in their dealings with moving companies. By remembering not to cut corners, and by maintaining high moral and ethical standards, we believe that we operate each and every day in a way that makes our mothers proud of us each and every step of the way.
We believe in operational excellence and realize that there is always room for improvement in everything we do. This means that our work is never done. In order to stay ahead of the competition (or would-be competition), we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. We use mistakes as learning opportunities. We must never lose our sense of urgency in making improvements. We must never settle for “good enough” because good is the enemy of great. We set and exceed our own high standards, constantly raising the bar for competitors and for ourselves.
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For some people, especially those who come from bigger companies, the constant change can be somewhat unsettling at first. We must all learn not only to not fear change, but to also embrace it enthusiastically, and perhaps even more importantly, to encourage and drive it. We must always plan for and be prepared for constant change.
Although change can and will come from all directions, it’s important that most of the changes in the company are driven from the bottom up — from the people who are on the front lines and closest to the customers and/or issues. Never accept or be too comfortable with the status quo because, historically, the companies that get into trouble are the ones that aren’t able to respond quickly enough and adapt to change.
We are ever-evolving. And while our competition may copy our website or say they are great at moving, we know that they cannot copy our people, our culture, or our service. As long as embracing constant change is a part of our culture, they will not be able to evolve as fast as we can.
